A
Call Intelligence
Mantesh with Abijith — Feb 05, 2026 10:01
Deal Lost
Cold
Call History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
5.5/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
36% into call
Pitch Approach
Educational/Preventative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
2:12 (133s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
31
Rep Words / Customer Words
284 / 78
Rep Longest Monologue
19s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
No Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No health problems
Health condition theek hai sir, aisa koi problem nahi hai.
|
product_fit | Customer | Yes | preventative value proposition | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Pitching the comprehensive nature of the test compared to standard labs. |
Key Moments
300:43
Customer denies health issues
Forces the rep to pivot from a problem-solving approach to a preventative health approach.
01:30
Explanation of 180 markers
The core value proposition of the product is delivered here.
02:01
Agreement to review sample
The only successful outcome of the call; keeps the lead alive.
Discovery Questions
3
Q1
aapko koi blood test ke wagairah inquiry kuch daale the sir?
Q2
aap last blood test kab liye the sir?
Q3
health conditions kuch hai kya?
Trust Signals
2
Customer confirms WhatsApp number
Customer agrees to look at the sample report
Resistance Signals
2
Repeatedly stating 'no problem' (00:24, 00:33, 00:43)
Short, passive responses during the pitch
Confusion Signals
1
Initial confusion about who is calling (00:01-00:05)
Topics Discussed
Blood test inquiry
Full body analysis
Lipid profile
180 health markers
Preventative health
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but slightly confused about the call source. |
| Discovery | 2 | neutral | States multiple times that everything is fine and there are no problems. |
| Closing | 3 | neutral | Agrees to receive the WhatsApp report. |
Call Transcript
Click to expand
Speaker 0
0.01s
Good morning.
Speaker 1
1.73s
Shriram bolto.
Speaker 0
3.79s
Hello sir, Mantesh ji se baat ho rahi hai.
Speaker 1
5.19s
Bhagwant ji se baat ho rahi hai. Haan ho rahi hai sir.
Speaker 0
8.27s
Sir mera naam Abhijit hai aur main Ivo Health Care Center se baat kar raha hoon Chennai se.
Speaker 1
14.15s
Haan theek hai.
Speaker 0
14.89s
Toh sir aapko koi blood test ke wagairah inquiry kuch daale the sir, toh usi ke regarding call kar raha hoon, toh yeh sahi samay hai sir aapse baat karne ki.
Speaker 1
21.55s
Samaayat
Speaker 1
24.79s
Haan sir, iski sir bleeding wagairah theek hai, aisa kuch nahi hai.
Speaker 0
28.63s
Okay.
Speaker 1
29.13s
Kahin toh humna theek hai, kya koi dikkat hai? Inquiry se hai toh.
Speaker 0
31.61s
Hum kya
Speaker 0
33.23s
Okay sir.
Speaker 1
33.87s
Jate humare koi problem nahi hai sir.
Speaker 0
36.09s
Wahi like aap last blood test kab liye the sir? Like usmein kya pata chala aapko? Like health conditions kuch hai kya?
Speaker 1
43.93s
Health condition theek hai sir, aisa koi problem nahi hai.
Speaker 0
47.27s
Okay.
Speaker 1
47.31s
Okay.
Speaker 0
48.37s
Okay, toh wahi hai sir, hamara yeh jo test hai, yeh full body analysis karti hai, toh har ek organ ka testing rehti hai.
Speaker 0
56.69s
Toh yeh normal bahar jaake aapko body testing karte hain, toh just lipid profile waisa separate separate karwana padti hai na sir? Usmein se aapko jo bhi heart issues hai, toh lipid profile mein dikh jaati hai, toh other than that koi bhi problem hai body mein, toh aapko pata hi nahi lagti hai.
Speaker 0
73.69s
Toh until unless vo aapke andar aaye aur uska symptoms dikhna shuru kare tab tak aapko pata bhi nahi hoga na sir. Toh hamara yeh test usi ke against kaam karti hai toh aapke body mein jo bhi dikkaten aane se pehle hi hamare test mein aapko pata lag jaati hai.
Speaker 0
90.31s
Kyonki blood mein vo markers rehti hai sir, ek sau assi markers rehti hai hamare test mein, jiske istemal se aapko body ke aaj aaj tak kitne bhi changes aaye hain sir, uske bare mein poora jaankari mil jaati hai aur kal kya hone wala hai uska bhi blood test mein pata lag jaati hai.
Speaker 1
102.85s
Sir uske baad
Speaker 1
110.01s
Ho ho ho.
Speaker 0
111.43s
Haan sir, toh main aapko ek baar hamara sample report bhejta hoon, ek baar dekh lijiye, aapko fayda fayda ka kuch laga hai toh aap mujhe call kar dijiyega sir.
Speaker 1
121.69s
Theek hai sir, main sample dekh rahi hoon sir.
Speaker 0
122.45s
Okay.
Speaker 0
124.21s
Haan zaroor.
Speaker 0
125.63s
Zaroor sir, yahi number hai na WhatsApp aapka?
Speaker 1
125.67s
Zaroor sir.
Speaker 1
128.67s
Haan, yahi number hai.
Speaker 0
129.59s
Okay Mr. Mantesh, thank you.
Speaker 1
132.33s
Thank you sir.