A
Call Intelligence
Nazira Govindu with Abijith — Feb 11, 2026 09:50
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
1.0/10
Active Alerts
3No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Nazira Govindu.
Low Performance: Abijith
Abijith scored 3.0/10 on call with Nazira Govindu. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Nazira Govindu. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
1
Pitch Start
38% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:41 (42s)
Primary Language
English
Code Switching
None
Total Speaker Turns
6
Rep Words / Customer Words
78 / 3
Rep Longest Monologue
10s
Customer Longest Monologue
1s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Calling regarding an inquiry put for the 360 test. |
Key Moments
200:16
Product Mention
Agent introduces the 360 test but receives a flat 'oke' response.
00:27
Re-attempt at Inquiry
Agent repeats the reason for calling due to lack of customer engagement.
Discovery Questions
1
Q1
do you have any inquiry sir?
Resistance Signals
2
minimal_verbal_response
long_silence_gaps
Topics Discussed
360 health test
Lead verification
AIWO Health Care Center
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer acknowledges identity. |
| pitch | 2 | neutral | Customer says 'oke' but offers no information. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 1
2.51s
Hello.
Speaker 0
3.73s
Hello
Speaker 1
4.47s
yaa good morning. am i speaking to nazira govindu?
Speaker 1
10.21s
saar mai nem is abhijet and ai am kaaling phram ai o helth ker sentar phram chennai.
Speaker 0
15.27s
oke.
Speaker 1
16.19s
Yeah, I'm calling because we have put an inquiry for our one three sixty test, sir.
Speaker 1
25.93s
hello
Speaker 0
26.95s
Hello.
Speaker 1
27.61s
Yeah sir, I'm calling regarding an inquiry that you put for our three sixty test. So it is a health care company. So do you have any inquiry sir?
Speaker 1
40.13s
oke. thank you.